All support packages provide a full SLA that offers guaranteed response times, access to our online helpdesk ticketing system and priority bug fixes. We have standard packages that are there to suit the most common requirements.
In addition to Support, we can also offer a range of consulting services. Our highly qualified team can help you with installation, configuration, tuning, customization, architecture and much much more.
|
Business |
Enterprise |
Enterprise 247 |
|
|---|---|---|---|
|
Support Requests |
Unlimited |
Unlimited |
Unlimited |
|
Business Hours (GMT) |
9am-5pm | 9am-5pm | 24hours/7days a week |
|
Response times |
<8 business hours |
<2 business hours |
<1 business hour |
|
Bug fixes |
Yes |
Yes |
Yes |
|
System Admin Help |
Yes |
Yes |
Yes |
|
Monitoring |
Yes |
Yes |
Yes |
|
Bug Tracking System Tracking |
Yes |
Yes |
Yes |
|
Code Reviews |
Yes |
Yes |
Yes |
|
All paid Railo extensions |
Yes |
Yes |
|
|
Railo certifications |
Yes |
Yes |
|
|
Consulting |
2 x 3 day visit |
2 x 3 day visit |
|
|
|
|
|
|
|
Annual fee (USD) |
$7,999 |
Contact Us for Pricing |
Contact Us for Pricing |
|
Annual fee (EUR) |
€5,999 |
Contact Us for Pricing |
Contact Us for Pricing |
|
Annual fee (GBP) |
£4,999 |
Contact Us for Pricing |
Contact Us for Pricing |
Contact Us