Commercial Support

For many organizations, developers or individuals, the security of a formal paid support contract is a necessity and we're pleased to offer several support packages. Our NEW range of end user support options help you get the most out of Railo Server and ensure the success of your application.

All support packages provide a full SLA that offers guaranteed response times, access to our online support ticketing system and priority bug fixes. We have standard packages that are there to suit the most common requirements. For Partner Support, please visit our Partner Program.

In addition to Support, we can also offer a range of consulting services. Our highly qualified team can help you with installation, configuration, tuning, customization, architecture and much much more.

 

Business

Corporate

Enterprise

Enterprise 24/7

(Follow the Sun)

Support Requests

Unlimited

Unlimited

Unlimited

Unlimited

# Railo Servers Supported

1 <30

>30

>30

Response times*

48 hours

8 hours

4 hours

2 hours

Bug fixes**

Yes

Yes

Yes

Yes

System Admin Help

Yes

Yes

Yes

Yes

Online Support Ticketing System

Yes

Yes

Yes

Yes

 

 

 

 

 

Annual fee (USD

$7,999

$23,999

$44,999

$77,999

Annual fee (EUR)

€5,999

€17,999

€34,999

€59,999

Annual fee (GBP)

£4,999

£14,999

£28,999

£49,999

Get in touch to find out how we could help to deliver you with Support more efficiently.

 

*Response times are within business hours, except for Enterprise 247 (follow the sun) Support.

**Clients with paid support plans can count on prioritized fixes for Railo bugs they report.

Support programs available for end user companies only. For partner enquiries please visit Partner Support.